Introduction to cultural diversity management and relational skills-set in a multiethnic work environment

Clientele :

• Team leader, project manager, supervisor, manager, member of a multiethnic team or project team, any staff wishing to participate in making their work environment more inclusive in a multicultural or multiethnic organizational context.

Global objectives :

• Increase awareness of the issues, dimensions, implications, and applications of cross cultural interactions in organizational and team environments.
• Develop practical skills for working, communicating, and collaborating effectively at all levels with people from differing cultural backgrounds.

Content :

• Challenges and advantages of cultural diversity
• Context around cultural diversity
• Culture and cultural dimensions
• Cross-cultural competencies
• Intercultural communication
• Intercultural conflict resolution

At the end of this training, participants will be able to :

• Act as a change agent regarding the necessity and opportunities of managing cultural diversity.
• Understand, analyze and manage demanding, difficult or conflicting situations arising from cultural differences in multiethnic working environments.
• Promote collaboration and communication in multiethnic teams in line with business objectives.
• Support the integration of the newcomers in a context of team results.

Duration　: 14 hours