Introduction to cultural diversity management and relational skills-set in a multiethnic work environment

• Team leader, project manager, supervisor, manager, member of a multiethnic team or project team, any staff wishing to participate in making their work environment more inclusive in a multicultural or multiethnic organizational context.

• Increase awareness of the issues, dimensions, implications, and applications of cross cultural interactions in organizational and team environments.
• Develop practical skills for working, communicating, and collaborating effectively at all levels with people from differing cultural backgrounds.

• Challenges and advantages of cultural diversity
• Context around cultural diversity
• Culture and cultural dimensions
• Cross-cultural competencies
• Intercultural communication
• Intercultural conflict resolution

• Act as a change agent regarding the necessity and opportunities of managing cultural diversity.
• Understand, analyze and manage demanding, difficult or conflicting situations arising from cultural differences in multiethnic working environments.
• Promote collaboration and communication in multiethnic teams in line with business objectives.
• Support the integration of the newcomers in a context of team results.

Best practices and Tools to actively manage cultural diversity

• Advisors and business partners working in human resources management, directors and managers or any other person with decision-making authority in the company wishing to participate in creating a more inclusive work environment in a multicultural or multiethnic organizational context.

• Develop awareness of the issues, dimensions, implications, and applications of cross cultural interactions in organizational and team environments.
• Be inspired by best practices in the area of cultural diversity management to initiate the process of reflection on the organizational change project resulting from the implementation of an integrated cultural diversity management program.
• Analyze and review practices and tools that need to be adapted in human resource management and other departments to fully take advantage of cultural diversity.

• Challenges and advantages of cultural diversity

• Context around cultural diversity

• Integrated programs in cultural diversity management (CDM)

• An important organisational change

• CDM Best practices and tools

• HRM best practices and tools

• Building cross-cultural competencies

• Implement the organisational change project

• Act as a change agent regarding the necessity and opportunities of managing cultural diversity.
• Target the core elements of a cultural diversity management program that best matches the organization's strategies.
• Structure and build best practices and tools that allow to :
• Explain the necessity to train all level personnel in cross-cultural competencies.
• Begin the design process of your organisational change project which consists in implementing an integrated CDM program.